We truly value your patronage and look forward to welcoming you back as our guest.

You have my assurance that I will be reviewing your experience with our front office team so we can continue to grow and improve. Of course you should not be responsible for paying that night, and taking care of a second night is the right thing to do.Once again, NAME, thank you for taking the time to provide us with your feedback. I’m embarrassed that your experience was so poor that you chose to leave a day early. I have reached out to the Travel Agency that you booked with and requested a refund of the last two nights on your behalf. Not to mention that you were not happy with the dining establishments. It must have been very frustrating for you to have to repeatedly contact us about the noisy neighbors. First being given a room that was not properly clean when you arrived, then dealing with plumbing issues. On behalf of the Golden Nugget Laughlin I would like to extend my apology for the problems you encountered while with us. Please know that we do appreciate your time and efforts in apprising us of your experience during your stay. NAME : Holly Weaver 05/24/23Thank you for contacting us regarding your recent visit.

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